Last Updated: October 2025
At Clothara Fabrics, your satisfaction is our top priority. We want you to love what you order — but if something isn’t right, we’re here to help.
1. Eligibility for Returns
We accept returns and exchanges under the following conditions:
- The product must be unused, unwashed, and in its original condition.
- All tags and packaging must remain intact.
- A return request must be made within 7 days of receiving your order.
Please note:
For hygiene reasons, certain items such as innerwear or customized products cannot be returned or exchanged.
2. How to Request a Return
To start a return, please contact us at:
📧 clotharafabrics@gmail.com
Include your order number, contact details, and reason for return.
Our team will review your request and guide you through the process.
3. Refund Process
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days via your original payment method.
- Shipping costs are non-refundable, and customers are responsible for the return shipping fee (unless the item is defective or incorrect).
4. Exchanges
If you received a damaged or wrong item, we’ll gladly exchange it at no extra cost.
Please report any issues within 48 hours of receiving your order to ensure a quick resolution.
5. Order Cancellations
Orders can be canceled within 12 hours of placement if they have not yet been shipped.
Once shipped, the standard return process applies.
6. Contact Us
For any return or refund inquiries, feel free to reach out to our support team:
📧 Email: clotharafabrics@gmail.com
📞 Phone: +92 319 2729740 | +92 334 5338219
We’re always happy to assist you and ensure your shopping experience remains smooth and satisfying.